Experience
Post-n-Track Corporation
Technical Writer (July 2012 – Present) Established documentation and procedure standards necessary for multiple industry compliance processes. Designed internal cross-training modules for customer support team. Provided online form design and delivery components for application and enrollment protocols on corporate portal system. Supported sales and marketing efforts with client-specialized presentation materials and updated branding, navigation, and content for corporate website. Collaborated and designed SharePoint services for change request system and documentation repository services. Hewlett-Packard Development Company Technical Writer (August 2010 – June 2012) Created and edited internal and external customer documentation. Tested and supported self-service employee instruction modules. Edited client presentation materials. Developed documentation templates for analysis teams. Researched virtual meeting tools. Constructed and edited customized user guides and third-party companion guides. Negotiated team review and delivery schedules. Supported querying and reporting operation for client and internal teams. Designed automated spreadsheet and questionnaire forms for teams. IntelliClaim, Inc./McKesson Corporation Senior Technical Writer (June 2003 – July 2010) Created hard copy and online support, reference, and training materials for internal and external audiences using Web-based applications. Developed documentation for clients and staff such as user manuals, configuration guides, implementation materials, RFP and RFI responses, dictionaries and standards documents, epublications, and customer-targeted communication. Developed Flash presentations for marketing and account executives. Designed tradeshow and client visitation materials. Created marketing collateral templates. Aetna Life and Casualty Product Development Process Consultant (October 2002 –May 2003) Developed standardized materials in support of company’s enterprise architecture initiative and its implementation. Designed document and presentation templates for communications plan and branding strategy to help promote the principles to senior line-of-business leaders, middle management, and technical staff. Collaborated with Intranet team to improve navigation, content, design, and usability of site dedicated to enterprise architecture process and procedures. Tanning Technology Technical Editor/Writer (July 2000-January 2002) Created hard copy and Web-based materials for client deliverables. Assembled and edited business and system analysis, comments, and diagrams from associates to create “one voice” documents designed for specific clients and target audiences. Developed material for corporate website designed to support sales and marketing initiatives, human resource functions, and internal training. Collaborated with personnel to create internal presentation and training materials for annual conference and everyday use. Rating Services/AMS Technical Writer (August 1996 – July 2000) Developed core modules for Web-accessible user assistance materials to be used concurrently with new Web-based insurance products. Modules designed to be scalable for various desktop product implementation and delivery constraints. Created shared online information architecture plan to support new product inter-connectivity standards. Aspects included: desktop video tutorials, reference library, searchable support solutions database, context-sensitive Help, and product-embedded Help.
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